One Pay Taxi (“we,” “our,” or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website https://onepaytaxi.com/ or book our taxi services.
1. Information We Collect
We may collect the following types of information when you use our website, mobile app, or contact us:
Personal Information: Name, phone number, and email address (when you fill out our contact or booking form).
Trip Details: Pickup and drop locations, travel date, time, and preferences.
Payment Details: Payment data (processed securely through trusted payment gateways — we do not store card details).
Technical Information: IP address, browser type, and cookies used to enhance your browsing experience and improve website performance.
2. How We Use Your Information
We may use your personal data for the following purposes:
To confirm, manage, and complete your taxi bookings.
To communicate with you about trips, support, or service updates.
To send important notifications and transactional messages.
To improve our website, app, and customer experience.
To comply with applicable legal obligations and ensure service security.
3. Communication Consent
By submitting our contact or booking form, you acknowledge and agree that:
✅ “I agree to the Terms of Use and Privacy Policy.”
✅ “I agree to receive messages, calls, emails, and updates related to my booking or services.”
You can opt out of promotional messages anytime by contacting us.
4. Data Protection
We do not sell or rent your personal information to any third party.
We share data only with trusted service partners (such as drivers and payment processors) required to fulfill your booking.
All collected data is stored securely and used solely for the purposes stated in this policy.
5. Cookies
We use cookies to enhance your browsing experience and gather analytics data. You may disable cookies in your browser settings, but some features of the website may not function properly if you do so.
6. Location Tracking (for Drivers)
By registering on the One Pay Taxi mobile application, the driver agrees to allow location tracking only after manually clicking on “Go-Online” to receive trip requests and business benefits from One Pay Taxi.
7. No Refund Policy
We do not offer refunds for our taxi services. Once a booking is made and confirmed, no refunds will be provided, regardless of the circumstances.
8. No Cancellation Policy
Drivers can cancel a trip; however, if a driver cancels after accepting a trip, applicable cancellation charges will be applied.
9. Delete Account
The following applies to users of the “One Pay Taxi” app:
If you wish to delete your account, please contact our administrator directly.
📞 Phone: +91 96771 77022
📧 Email: onepaytaxi.com@gmail.com
10. Third-Party Links
Our website or app may contain links to third-party services (such as Google Maps). We are not responsible for the privacy practices or content of such third-party websites.
11. Your Rights
You have the right to:
Request access to the personal data we hold about you.
Request correction or updating of your personal information.
Request deletion of your personal data (subject to legal and transactional obligations).
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:
📧 Email: onepaytaxi.com@gmail.com
📞 Phone: +91 96771 77022
🏢 Address: Block 304, Garden City, Vedapatti, Coimbatore, Tamil Nadu, India